Enjoy a SAFE STAY
The health and safety of both you and the Eldorado Shreveport team is truly our number one priority. If you are making arrangements for your next trip here or are considering a visit in the future, we look forward to welcoming you back and keeping you informed about what we are doing to keep you and our team safe, so you may enjoy a safe stay. Click here or more information regarding our Health & Safety Protocols
The Casino Facility Plans to Limit the Spread of COVID-19 envision a phased reopening in terms of the amenities and the physical attributes of the casino hotel complex.
This plan also incorporates all elements of the Casino Association of New Jersey protocols.
The casino hotel complex shall limit the total aggregate number of patrons in and around gaming areas of the casino hotel facility (e.g., lobbies, casino, simulcasting facility, sports wagering areas, poker room, etc.) to no more than twenty five percent (25%) of the total aggregate occupancy limits for such gaming areas as established by the New Jersey Department of Community Affairs. Such occupancy limit calculations shall only pertain to guests and shall not include employees.
- Anywhere within the casino hotel complex where there are normally lines of guests (casino cage, hotel front desk, promotions booth, etc.), there will be signage or other indicators prominently displayed on the floor or otherwise requesting that guests not related or traveling together remain at least six (6) feet apart or maintain such other physical distance as required by this Plan, recommended by then-current CDC guidelines or imposed by government order. Such signage shall include notice of the amount of distance between guests to be maintained or other measures to separate individuals as required by government order or in this Plan and such signage shall, where feasible, convey the message intended with diagrams in addition to or in lieu of verbiage so that the signage may be more universally understood.
- Each casino licensee shall provide for spacing and take other measures as required by this Plan or by government order at guest counters to facilitate physical distancing between employees and guests (e.g., casino cage, hotel front desk, promotions booth, etc.).
- Guests will be required to wear masks in all public areas of the casino hotel complex. Signage shall be posted within the casino hotel complex indicating that guests are required to wear masks in accordance with the requirements outlined in Executive Order No. 157 and No. 192 (2020), (which includes an exemption for individuals who cannot wear a mask due to health reasons), while in public areas of the casino hotel complex. The casino licensee shall have a supply of masks on hand if the guest shall require one. Guests will be requested to briefly lower masks for cage transactions for surveillance coverage purposes.
- Upon check-in, hotel guests will be provided with current COVID-19 information and house
- Signage will be placed at entrances and in other designated locations throughout the casino
hotel complex reminding guests to follow current CDC guidelines (handwashing, sanitizer use, stay at home if sick, etc.) and setting forth a checklist of symptoms recommending guests not come in the casino hotel complex if answering “Yes” to any question (e.g., “Do you have a fever”, “have you been in the presence of someone with COVID-19”, etc.).
- Sanitizer stations will be placed throughout the casino hotel complex.
- Guests entering the casino floor, any interior outlet or checking in shall be screened by casino hotel complex employees based on criteria and questions established by Government Order, law or regulation.
- Enhanced cleaning protocols using EPA-registered disinfectants (List N) approved for use against SARS CoV-2, the virus that causes COVID-19 (“EPA Registered Disinfectants”), will be implemented throughout the casino hotel complex.
- Guests not adhering to physical distancing and any other requirements will be advised of the requirements, and warned that, if they continue to disregard the requirements, they will be asked to leave the casino hotel complex.
- Guests presenting with and seeking assistance for COVID-19 symptoms will be provided with a mask and directed to exit the casino hotel complex and return home or to a medical facility for their safety and the safety of others. Such guests shall be provided with the CDC material entitled, “Steps to help prevent the spread of COVID-19”. Casino licensees shall also comply with then-current CDC, state and local guidelines that provide requirements for businesses dealing with guests who present COVID-19 symptoms. Casino licensee staff shall also maintain a list of employees known to have been in close contact with the ill guest and monitor the condition of those employees for two (2) weeks following the date of the close contact by having the employee(s) complete a COVID-19 symptom checklist on each day of work during that fourteen (14)-day period. For purposes of the Plan, “close contact” is defined as being within six (6) feet for a period of ten (10) minutes or greater. Should a casino be notified by public health that ill guest was positive for COVID-19, employee will be quarantined for fourteen (14) days from exposure.
- For guests presenting with severe COVID-19 symptoms (i.e., very high fever, extreme shortness of breath, uncontrolled cough), casino hotel complex shall follow its current process for managing guests who become severely ill on property (i.e., calling 911). The casino licensee will separate the guest and any persons travelling with him/her from other guests and will take appropriate measures to minimize the guest’s contact with casino personnel while waiting for medical personnel to arrive. Casino licensee staff shall also maintain a list of employees known to have been in close contact with the ill guest and monitor the condition of those employees for two (2) weeks following the date of the close contact by having the employee(s) complete a COVID-19 symptom checklist on each day of work during that fourteen (14)-day period. For purposes of the Plan, “close contact” is defined as being within six (6) feet for a period of ten (10) minutes or greater. Should a casino be notified by public health that ill guest was positive for COVID-19, employee shall be quarantined for fourteen (14) days from exposure.
- If there is any situation where a guest is known to have been in close contact with a guest or employee who has tested positive for COVID-19 and was not wearing a mask during the close contact, that guest shall be directed to exit the casino hotel complex and return home or seek medical attention.
- The casino licensee shall comply with any required reporting of guests with presumed cases of COVID-19 to local and/or state health authorities for contact tracing and/or other purposes.
- The casino hotel complex will report to the Division of Gaming Enforcement (the “Division”) all cases known to them where a guest has been in the casino hotel complex within 14 days of having tested positive for COVID-19 and the dates that such guest was in the casino hotel complex.
- The following questions may be used by casino personnel during the health screening of patrons, visitors, and guests seeking to access services within the casino/hotel complex and any employees working therein;
- Do you currently have a fever of 100.4 or higher?
- Are you now, or have you experienced within the past 14 days, any NEW symptoms listed below which may be associated with COVID-19? Please select all that apply:
- Severe cough
- Shortness of breath or difficulty breathing
- Severe sore throat
- New loss of taste or smell
- Unexplained muscle aches
- In the past 14 days, have you (or anyone in your household) been diagnosed, tested, or quarantined for COVID-19?
- In the past 14 days, have you been in close contact (within 6 feet for 10 minutes or longer) with anyone who has recently been diagnosed, tested, or quarantined for COVID-19?